Frequently Asked Questions

Everything you need to know about your Jim Jam The Label order.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the domestic region, while express options are available for delivery within 1-2 business days.

What is your return policy?

We offer a 14-day return window for all unworn items in their original packaging with tags attached. Please note that personalized items are non-refundable.

How should I care for my Jim Jam products?

To keep your pieces looking their best, we recommend machine washing on a cold, gentle cycle and hanging to dry. Avoid bleach and high-heat tumble drying.

Do you offer international shipping?

Yes, we ship our collections worldwide. Shipping costs and delivery timelines vary by destination and are calculated at checkout.

What payment methods do you accept?

We accept all major credit cards, PayPal, and flexible buy-now-pay-later options like Klarna and Afterpay.

How do I know which size to order?

Each product page features a detailed size guide. If you are between sizes, we generally recommend sizing up for a more relaxed and comfortable fit.